• Customer Returns Technician

    Job Locations UK-Gloucestershire-New Mills, Wotton-under-Edge
    Job Reference
    No. of Openings
    No. of Openings Remaining
    Machine Tool Products Division
    Job Type
    Permanent Full-Time
  • Overview

    The Machine Tool Products Division designs and develops, markets and supports products sold to the global machine tool OEM and end-user market.


    A vacancy has arisen for a Mechanical Technician in the Current Products Team. The team is responsible for maintaining products in the market place from conception through to the products’ obsolescence.


    The successful candidate will work as part of a team responsible for supporting products in production and investigating customer returns.


    • Perform fault finding and customer complaint investigations
    • Liaise with service personnel worldwide
    • Provide technical support to product and production teams
    • Verification of product design changes
    • Design tooling and test equipment to support investigation & verification work

    Key requirements


    • A Mechanical National Certificate or Mechanical biased discipline
    • Fault finding experience
    • A good level of English and PC literacy, particularly in MS office
    • A valid UK driving license, as visits to other sites will occasionally be required

    Desirable requirements


    • Experience within a manufacturing environment, knowledge of manufacturing processes
    • A Mechanical Higher National Certificate or Mechanical biased discipline
    • Previous tooling / fixturing design experience

    Opportunities for career development and training

    • There will be the opportunity to progress through the grade structure based on performance and knowledge gained, subject to manager discretion.
    • There may be the opportunity to study for further education on a day release program, subject to manager discretion.
    • Potential for overseas opportunities.


    Person specification

    The successful applicant will be a team player with excellent practical and communication skills. Able to work on multiple tasks, they will have a methodical approach to problem solving, and a keen eye for detail.




    When you join Renishaw, you're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable, including a  9% non-contributory pension, discretionary annual bonus and pay reviews, subsidised onsite restaurant, free parking and sports and leisure societies. Of course, we appreciate there’s more to work than the office, so we also offer 25 days holiday, Life Assurance and BUPA Renishaw Health Trust.


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