• Product Support Engineer - EMEA

    Job Locations UK-Gloucestershire-New Mills, Wotton-under-Edge
    Job Reference
    No. of Openings
    No. of Openings Remaining
    Spectroscopy Products Division
    Job Type
    Permanent Full-Time
  • Overview

    Part of a team of Engineers, as Product Support Engineer you will be installing, servicing and maintaining our range of analytical Raman spectroscopy equipment around the globe. Located at our UK headquarters in Wotton-under-Edge, South Gloucestershire. 


    Reporting to the International Service Manager, you will work together with the engineering teams and repair coordinators to help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.


    This position is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support which includes installation, maintenance and repair of Renishaw’s spectroscopy products. We encourage those with a genuine interest in developing their product engineering skills to apply. 



    • Installation and service of Raman spectroscopy instrumentation
    • System fault finding, diagnostics and repairs
    • Providing e-mail and telephone technical support to our customers, including resolution of technical queries and complaints
    • Customer training on instrument use and routine maintenance
    • Scheduling of work load, organisation of customer visits and associated travel
    • Maintaining and updating the companies CRM systems, including detailed technical reports, diagnostic information and VOC 
    • Extensive overseas travel (not exceeding 40% to EMEA and/or other international locations)
    • Ensure correct presentation, professional approach and working practice is executed, working towards a first fix and always maintaining a customer focus

    Key requirements

    • Qualified at degree and diploma level with a technical background in electronics, optical or mechanical engineering (or associated disciplines)
    • Demonstrable communication skills with the ability to build relationships quickly and effectively
    • Proven ability to troubleshoot, repair, and provide qualification services within an installation and services environment 
    • Strong interpersonal skills, a team player with a customer satisfaction focus
    • Respect to quality and time management
    • Valid driving license
    • Professional outlook, smart and presentable
    • The ability to remain confident in customer facing environments

    Desirable requirements

    It would be an advantage to have knowledge of Raman spectroscopy, other spectroscopic techniques, microscopy, material science, analytical measurements or systems engineering and to have previous technical support experience. However, product training and, if required, spectroscopy and microscopy techniques training will be provided.


    Opportunities for career development and training

    • With us, you will be given the opportunity to elevate your skills in a highly focused engineering environment where quality is central
    • Time will be spent learning about our products and technologies, delivered by our internal training academy, with the chance to develop the necessary 'soft' skills to work closely with our customers and international subsidiaries to progress your career
    • Further training and development courses will be available to support you in job role as Product Support Engineer


    When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable, including a 9% non-contributory pension, discretionary annual bonus and pay reviews, subsidised onsite restaurant, free parking and sports and leisure societies. Of course, we appreciate there’s more to work than the office, so we also offer 25 days holiday, Life Assurance and BUPA Renishaw Health Trust.


    Renishaw is a FTSE 250 global technology company with core skills in measurement, motion control, healthcare, spectroscopy and manufacturing.  With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global community we serve. By working for Renishaw you will be making a difference in a global company that encourages innovation and personal achievement.


    Shortlisted applicants will be invited to attend a face to face interview, which will comprise of technical and behavioural questions. This may include an informal problem-solving task(s). It is our obligation to safeguard applicants and our employees during the recruitment process. This applies to the conduct of the interview itself. All applicants will be asked at screening stage whether reasonable adjustments at interview stage are required to ensure appropriate measures are in place to facilitate an effective interview or assessment process.


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